Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

the exchange of information and understanding between people from different cultural backgrounds.

covers topics such as personal information, daily routines, and basic vocabulary related to everyday situations.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

learners at this level are able to understand and communicate in familiar and routine situations.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

the use of specialized language and terminology in the medical field to communicate effectively with patients, colleagues, and other healthcare professionals.

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.

for learners who have a basic understanding of English and can communicate in everyday situations with some support.

studying this qualification will develop practical accountancy skills in the double-entry bookkeeping system and in using associated documents

the ability to guide and influence individuals and organizations in the healthcare industry towards achieving a common goal of improving health outcomes.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

Students will learn and develop skills needed for a range of financial processes, including maintaining cost accounting records.

indicating near-native fluency and mastery of the English language. It is equivalent to the Cambridge English Proficiency (CPE) qualification.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.

for individuals who have a high level of English proficiency and can use the language effectively in a variety of complex and demanding situations.

the ability to manage both your own emotions and understand the emotions of people around you.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

focuses on promoting healthy lifestyle choices and behaviors to improve overall well-being.