Transforming Patient Experience refers to the process of improving the overall experience of patients receiving healthcare services.

introduces the role of a bookkeeper and the underpinning knowledge to identify and carry out simple different bookkeeping activities.

tests the ability to understand complex texts, express opinions and ideas fluently, and communicate effectively in English.

strategies and measures implemented to minimize the risk of violence towards healthcare workers, patients, and visitors within healthcare settings.

facilitates tax controllers, accountants, auditors, and other tax professionals to realise the significance of managing Value-Added-Tax (VAT) operations and calculations.

studying this qualification will develop practical accountancy skills in the double-entry bookkeeping system and in using associated documents

for individuals who have a basic understanding of English and can communicate in familiar situations.

for non-native English speakers who want to demonstrate their ability to use English effectively in a wide range of professional and social contexts.

designed to assess language skills at an advanced level, equivalent to the Common European Framework of Reference for Languages (CEF) level C1.

the ability to guide and influence individuals and organizations in the healthcare industry towards achieving a common goal of improving health outcomes.

the exchange of information and understanding between people from different cultural backgrounds.

the ability to manage both your own emotions and understand the emotions of people around you.

It is designed for individuals who have a basic understanding of English and can communicate in simple everyday situations.

the use of specialized language and terminology in the medical field to communicate effectively with patients, colleagues, and other healthcare professionals.

learners at this level are able to understand and communicate in familiar and routine situations.

It is designed for non-native English speakers who want to demonstrate their proficiency in English for academic or professional purposes.

indicating near-native fluency and mastery of the English language. It is equivalent to the Cambridge English Proficiency (CPE) qualification.

for individuals who have a high level of English proficiency and can use the language effectively in a variety of complex and demanding situations.

the study of what is going right with people and how to use those insights and tools to help people not only cope, but thrive.

help develop a sense of trust between the patient and provider, which might make it easier for patients to adhere to a provider's recommendations.